tag:blogger.com,1999:blog-1696180036077131561.post8889426522421404465..comments2023-11-02T17:43:18.693+08:00Comments on Ted Earl: AirAsia Call Centre of HellTedhttp://www.blogger.com/profile/08209249531340945850noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-1696180036077131561.post-61358214097534126892013-06-13T14:18:14.946+08:002013-06-13T14:18:14.946+08:00This is useful and interesting concept about Onlin...This is useful and interesting concept about Online Reputation Management services and usefulness. Strategies is great and is one of the very strong benfits.<br /><br /><a href="http://www.kona.com.au/call-center-training" rel="nofollow">Call centre training</a> - Business has changed forever. Let us help you develop more accountable call centre and customer service teams with our customer service skills training.<br />Harikesh Chauhanhttps://www.blogger.com/profile/14491335750627084719noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-53740788097022879102011-05-14T13:10:02.970+08:002011-05-14T13:10:02.970+08:00Hi Proflyerz, thanks for dropping by :) I've n...Hi Proflyerz, thanks for dropping by :) I've not had to call airasia for more than 2 years now (and hopefully won't have to) but yes you're right, i think they've taken some steps to improve already.Tedhttps://www.blogger.com/profile/08209249531340945850noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-57849854998719818752011-05-02T20:39:39.036+08:002011-05-02T20:39:39.036+08:00well, go to the sales office. Some people don'...well, go to the sales office. Some people don't want refund. They want credit shell. Some people book with travel agent, so how to refund to travel agent ? Anyway now new departments have been set up to overcome these problems<br /><br /><>editorhttps://www.blogger.com/profile/00459541796249820588noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-69986905690850590352009-03-14T11:59:00.000+08:002009-03-14T11:59:00.000+08:00That all sounds so familiar. This is one of the wo...That all sounds so familiar. This is one of the worst call centres i have dealt with. And when you have a problem, there is almost no attempt to help you solve it. Totally frustrating!<BR/><BR/><A HREF="http://airasiareviews.blogspot.com" REL="nofollow">airasiareviews.blogspot.com</A>Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-64383241106610350632009-01-05T16:53:00.000+08:002009-01-05T16:53:00.000+08:00cheers ted. we have the same story to tell. i bet ...cheers ted. we have the same story to tell. i bet hundreds more have the same complaint until tony send an excuse email to all.<BR/><BR/>it's not a toll free and im calling from Sabah. When i tried on first day, all i got is 'number busy'. the next day i have to wait for like 20 minutes.<BR/><BR/>http://www.fadzli.com/2008/12/17/air-asia-oh-air-asia/Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-27886473768172681102008-12-17T15:12:00.000+08:002008-12-17T15:12:00.000+08:00Yea anonymous...I understand. Really frustrating d...Yea anonymous...I understand. Really frustrating dealing with their call centres. I hope i wont have to do tat again.Tedhttps://www.blogger.com/profile/08209249531340945850noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-33519076270912612742008-11-21T16:33:00.000+08:002008-11-21T16:33:00.000+08:00i've call airasia call centre using 0387754000 for...i've call airasia call centre using 0387754000 for call within malaysia today. the answering voice machine just keep telling me to wait until there are available customer service officer. i've waiting until more then 10 minutes and suddenly no more connection. it is because my phone prepaid credit have been deduct from $28.19 to only 26 cent left. they stole my $27.93 just using their phone line. to make it worst, i've not yet talk to their customer service and they already charged $27.93. wtf . so anybody who wish to call their call center.... just forget it.. it is better to buy a lot of food for your stomach than be cheated like meAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-76820986191416176382008-09-15T14:50:00.000+08:002008-09-15T14:50:00.000+08:00Thanks for the idea Johnny, I've done as you have ...Thanks for the idea Johnny, I've done as you have suggested. I guess its not a profitable route and they decided to axe it.Tedhttps://www.blogger.com/profile/08209249531340945850noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-80623162959809364182008-09-13T23:42:00.000+08:002008-09-13T23:42:00.000+08:00ted - put an url link wherever airasia's name appe...ted - put an url link wherever airasia's name appear in this blog posting of yrs. airasia has a number of people tracking blogs that links to their website esp on complains.<BR/><BR/>btw, what's the rational for cancelling a flight which is scheduled for next yr. what made them come to that decision?<BR/><BR/>when u need them, that's when they disappearJohnny Onghttps://www.blogger.com/profile/06368538590359769938noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-39332046485347197312008-09-11T16:39:00.000+08:002008-09-11T16:39:00.000+08:00I have another encounter with Air Asia,not a "too ...I have another encounter with Air Asia,not a "too bad" one but still, i think there's something wrong. <BR/><BR/>I was trying to change a flight that i booked earlier online,but i cant do it and my friend (a travel agent) told me that we can no longer change it online and have to change it in the air asia office and so i went. <BR/><BR/>I asked the staff about this but they kept saying "yes you can change your flight online", if i was able to change it, what am i doing there in their office? <BR/><BR/>I hope there'll be no more next time.Alicehttps://www.blogger.com/profile/17884637619870510974noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-77151085860667213022008-09-10T11:57:00.000+08:002008-09-10T11:57:00.000+08:00Hi Alice, yes I am very angry with AirAsia now. I'...Hi Alice, yes I am very angry with AirAsia now. I've wrote a message to Tony Fernandes on FB but have yet to receive a reply. I can't believe I'm saying this...but Streamyx's service is excellent compared to AirAsia's call centres.Tedhttps://www.blogger.com/profile/08209249531340945850noreply@blogger.comtag:blogger.com,1999:blog-1696180036077131561.post-16207433421521107882008-09-10T11:46:00.000+08:002008-09-10T11:46:00.000+08:00I'm having the same fate as you too as i've also b...I'm having the same fate as you too as i've also booked a flight KK-BALI in Nov 2008 but they decided to cancel the route there and then. <BR/>I know that they will refund the money to us but i dint know that we have to call them ourselves and ask for a refund, don't they have a list of customers for the flights and isn't it more efficient and sincere if they refund the money there and then since they are the one who wants to have the flight and cancelled it?<BR/>Anyway, Ok, i called and i've waited so x100 long for them to pick up the call and the actual conversation with the operator only lasted for like....30secs. <BR/><BR/>isn't it ironic how fast they earn money from our pocket but we have to suffer in return??<BR/><BR/>btw, i am still waiting for them to actually "refund" the money to my credit card account, @#@#$%.Alicehttps://www.blogger.com/profile/17884637619870510974noreply@blogger.com